We accept returns on all items within 14 days of the delivery date. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund.
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact at email@example.com to see if a modification can be made.
HOW TO PROCESS A RETURN
Please send an email to firstname.lastname@example.org with the order number within 14 days from the arrival date to start the return process. We will not accept any returns or exchanges reported after 14 days from the arrival time.
Please report all damaged items to email@example.com within 48 hours of receipt with a photo that shows your product(s).
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. You should use a trackable shipping service: this is mandatory - if you do not use a trackable shipping service we will not be able to proceed with the refund.
Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount - the customer is responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations we will be able to resend the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
For further assistance, please contact firstname.lastname@example.org.