We accept returns on Bags and Shoes within 60 days of the purchase date. Please make sure the merchandise is returned in the exact condition in which it was shipped, new, and unused in order to receive a refund. This includes the original packaging and the box it came in.
HOW TO START A RETURN
You can start your return process here.
Returns will not be processed unless they go through our Returns Center.
To start the process simply add your order number and email used to make the purchase.
Select the item(s) you would like to return or exchange and follow the steps on how you would like to proceed.
Once your request is approved, you’ll receive step-by-step instructions and a shipping label via email.
If you are having issues with the process please contact us.
We offer Free Exchanges in the United States, Canada, and Europe.
Submit your request at our Returns Center and let us know which item(s) would you like to exchange.
DAMAGED OR INCORRECT ITEMS
Please report all damaged or incorrect item(s) received at our Returns Center within 72 hours of the delivery date with photo(s) showing your product(s).
Once your return is received and inspected, the refund will be processed to the original payment method, within 5-7 business days.
Earrings and Turbands are non-returnable for reasons of hygiene and health safety.
RETURN SHIPPING COSTS
You can select the option of getting a prepaid shipping label with a fixed amount that will be deducted from your refund once we receive the returning merchandise:
The United States and Canada $14.99
Alternatively, you can return your item(s) using a courier of your choice, in this case, you must use a trackable shipping service. Shipping costs are non-refundable.
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact our Support Team at firstname.lastname@example.org to see if a modification can be made - we cannot guarantee these requests will be successful.
Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount - the customer is responsible for providing clear and correct shipping & billing information upon placing an order.
For further assistance, please contact us.